Privacy Policy for Luma Pilates Ltd

Last updated: September 2025

Luma Pilates Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you interact with us, whether online, in studio, or by email/phone.

1. Information we collect

We may collect the following types of information:

  • Personal details: name, email address, phone number, emergency contact.

  • Health information: relevant medical details you provide so we can safely deliver Pilates instruction.

  • Booking and payment details: information needed to process your class bookings and payments.

  • Website usage data: collected through cookies and analytics tools (see our Cookie Policy).

2. How we use your information

We use your information to:

  • Manage your bookings and deliver Pilates classes.

  • Communicate with you about classes, events, and updates.

  • Ensure your health and safety during sessions.

  • Improve our services and website.

  • Comply with legal obligations.

We will only use your personal data when we have a lawful basis for doing so (e.g. contract, consent, legal requirement, legitimate interest).

3. Marketing

With your consent, we may send you occasional updates about classes, events, and offers. You can withdraw your consent at any time by clicking “unsubscribe” in our emails or contacting us directly.

4. Sharing your information

We will never sell your data. We may share it with trusted service providers (such as booking or payment systems) who process data on our behalf. These providers are required to keep your data secure.

5. Data retention

We will only keep your personal data for as long as necessary to fulfill the purposes we collected it for, including any legal, accounting, or reporting requirements.

6. Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Object to or restrict our processing of your data.

  • Withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the details below.

7. Security

We take appropriate security measures to protect your personal data against loss, misuse, and unauthorised access.

8. Changes to this policy

We may update this Privacy Policy occasionally. Updates will be posted on this page with a new “Last updated” date.

9. Contact us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Luma Pilates Ltd
15 Northumberland Street North East Lane
Edinburgh, Scotland. EH3 6LN
Email: hello@lumapilates.co.uk