Luma Membership Programme: Terms & Conditions

Subscriptions

Billing

• Luma Subscriptions are billed monthly, starting from the date of purchase, and subsequently on the same date each month
• A minimum commitment of three (3) or twelve (12) months is required
• After the initial term, the contract automatically renews every 3 or 12 months until cancelled
• One month's written notice is required to cancel, sent via email to hello@lumapilates.co.uk

Class Credits

• Class credits activate on the date of purchase, and on the same date each following month
• Unused credits expire at the end of each monthly billing period and do not roll over
• Credits are valid for all in-studio classes

Pausing Your Subscription

• Subscriptions may be paused for an admin fee of £20. Pauses are for a maximum of 8 weeks at a time
• Requests to pause must be submitted at least 48 hours prior to the next billing date via email to hello@lumapilates.co.uk
• Pausing during the initial subscription term will extend the contract by the number of weeks paused

Late Cancellation & No-Show Policy

One (1) Class Credit will be charged for:

• Cancellations made less than 12 hours before the class start time
• Failure to attend a booked class (no-show)
• Fees are charged to the card on file if no credits are available

Refunds & Transfers

• Subscriptions are non-refundable and non-transferable, except if cancelled within 14 days of the original contract start date

Class Packs

Billing & Expiry

• Luma Class Packs are billed from the date of purchase
• Credits activate on the date of purchase and expire as follows:
  • Single Class Pack: 14 days
  • 5 Class Pack: 60 days
  • 10 Class Pack: 120 days
  • 20 Class Pack: 180 days
• Mat, Barre & Yoga credits can only be used for those class types. Reformer/Tower credits can be used for any class type

Late Cancellation & No-Show Policy

One (1) Class Credit will be charged for:

• Cancellations made less than 12 hours before the class start time
• Failure to attend a booked class (no-show)
• Fees are charged to the card on file if no credits are available

Refunds & Transfers

• Class Packs are non-refundable and non-transferable, except if cancelled within 14 days of the original contract start date

Attendance

Health & Studio Etiquette

• Clients are asked not to attend if they have an active cough, cold, flu, or contagious skin condition
• Our standard cancellation policy applies in all circumstances: 12 hours notice for group classes, 24 hours for privates
• If you are unsure whether to attend, please contact us at hello@lumapilates.co.uk before your class

Pregnancy & Postnatal

• If you are pregnant, please get in touch before booking so we can make sure the right class and format is in place for you
• If you have recently given birth, please contact us before returning to class. We recommend waiting for your postnatal check before resuming exercise and ask that you let us know where you are in your recovery
• Email hello@lumapilates.co.uk before your first session